Privacy Policy

At lanoxie , we attach great importance to the protection of your personal data. The purpose of this policy is to inform you in a clear and transparent manner about how we collect, use and protect your data as part of our online sales activity.

Data controller

The data controller is the company operating the Lanoxie brand.
For any questions regarding the protection of your data, you can contact us at the following address: hello@lanoxie.com

Data collected

We only collect the data necessary to process your order and improve your customer experience. This data includes:

  • First and last name
  • Mailing address
  • E-mail address
  • Phone number (if provided)
  • Payment information (via Shopify Payments, Stripe or other secure platforms)
  • IP address, browsing data and preferences (via cookies)

Purposes of processing

The data collected is used for the following purposes:

  • Processing and shipping your order
  • Customer relationship monitoring (confirmation email, after-sales service, returns)
  • Billing management
  • Fight against fraud
  • Sending marketing emails if you have given your explicit consent

Legal basis for processing

The processing of your data is based on:

  • The performance of a contract (your order)
  • Compliance with legal obligations (invoicing)
  • Your consent (for marketing communications)
  • Our legitimate interest (improving the site and preventing fraud)

Data recipients

Your data is only transmitted to the service providers necessary for the execution of your order:

  • Shopify platform (hosting, store)
  • Payment providers (Stripe, Paypal, etc.)
  • Carriers
  • Logistics providers

These partners undertake to comply with current data protection regulations.

Retention period

  • Order-related data: kept for 6 years (tax and accounting obligation)
  • Marketing data: kept for 3 years from the last contact or unsubscription
  • Cookies: depending on their nature, stored for up to 13 months maximum

Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access
  • Right of rectification
  • Right to erasure (right to be forgotten)
  • Right to restriction of processing
  • Right to object
  • Right to portability of your data

You can exercise your rights at any time by writing to hello@lanoxie.com

Cookies

The site uses cookies necessary for its proper functioning as well as analytical and marketing cookies (Google Analytics, Meta Pixel, etc.) only if you consent to them via the banner provided for this purpose.

You can change your preferences at any time at the bottom of the page.

Security

We implement appropriate technical and organizational measures to ensure the security of your data and prevent unauthorized access.

Policy Change

lanoxie reserves the right to modify this privacy policy at any time. The applicable version is the one in effect on the site at the time of your browsing.